Heidi was engaged to work with the Chief Clinical Officer, two doctor leaders, and a hygiene director. The goal was to assist the Clinical Leadership in identifying a strategy and execution plan to improve retention of clinical staff, enhance performance, and increase provider revenue.

Over three months, the advisor collaborated with the team to improve retention of dental hygienists and associate doctors by refining the recruiting process and implementing a strong onboarding and mentoring program. They also boosted revenue by adding new providers and increasing doctor and hygiene revenue by 8%.

This case study illustrates the transformative impact of strategic leadership advising in fostering organizational growth and success.

Client: Clinical Leadership Team in a Dental Practice

Objective:

The Clinical Leadership Team, consisting of the Chief Clinical Officer, two doctor leaders, and a hygiene director, sought to develop a comprehensive strategy aimed at enhancing staff retention, performance, and revenue generation within the clinical department. The primary goal was to address challenges related to staff turnover, performance issues, and revenue growth

Approach:

Over a span of three months, Heidi worked closely with the Clinical Leadership Team to identify key areas for improvement. In-depth discussions were conducted, existing processes were analyzed, and collaboration with team members led to the development of a strategic plan. The focus was on enhancing staff retention, optimizing performance, and boosting revenue streams.

Implementation:

Several initiatives were implemented to address the identified challenges. The recruiting process was revamped to attract and retain top talent, a robust onboarding and mentoring program was established to support new hires, and measures were introduced to enhance the overall performance of clinical staff. Additionally, the provider base was expanded by adding new doctors, and strategies were implemented to increase revenue streams from both doctors and hygienists.

Results:

The initiatives had a profound impact. The Clinical Leadership Team successfully improved the retention rates of dental hygienists and associate doctors through targeted initiatives focused on recruitment and onboarding processes. As a result, staff turnover decreased, and employee satisfaction and engagement levels improved significantly.

Furthermore, efforts to enhance revenue streams yielded positive outcomes. By adding new providers and implementing strategies to boost doctor and hygiene revenue, the practice saw an impressive 8% increase in revenue. This growth not only enhanced the financial performance of the practice but also contributed to a more sustainable and thriving clinical department.

Conclusion:

The collaborative approach and strategic guidance provided to the Clinical Leadership Team played a pivotal role in driving positive change. By focusing on staff retention, performance improvement, and revenue growth, the team was able to achieve tangible results and create a more cohesive and successful clinical department. This case study underscores the value of effective leadership advising in driving organizational transformation and achieving sustainable growth.